The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. I would’ve ordered somewhere different if I knew ordering on December 6th meant it wouldn’t be here by Christmas. I will never order anything from this place again. While their merchandise is cute, the aggravation isn't worth it. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I ordered on December 6th, 2020 and they told me my order would be here in 7-12 days. DO YOURSELF A FAVOR AND DO NOT ORDER FROM THIS COMPANY!!!!!!! Terrible place. We apologize for the confusion here, as well as the delivery delays on behalf of our carrier partner. Personalization Mall Free Shipping Canada January 2021. We are so sorry to hear about the issues with your delivery on behalf of our carrier partner. gift. I wish I would have read the reviews before ordering from this company. It looks like we were able to connect today and resolve your issue to your satisfaction. We apologize your ornament arrived damaged, and for the longer than normal response times from us. I will never buy from this company again. Hey, JT. Join the 489 people who’ve already reviewed Personalization Mall. No balance or credit carries over. Their shipment is bad to Canadian orders. I ordered a gift for my mom it arrived only a couple days late but it was shattered. Your experience can help others make better choices. DO NOT SHOP HERE. I sent an email and again have not heard anything regarding my order. So, my item has not moved since 12/4/20?? However, i used the tracking numbers to check and noticed that THE ITEMS NEVER MOVED! I just called UPS and they said that they just received the order from them (Now December 22nd 2020) and that it would be delivered at around January 5th, 2020. Personalization Mall Free Shipping Canada September 2020. Shipping not included. I'm so excited to gift these items. I ordered a gift 13 days ago called “#1 dad personalization” from personalizationmall.com. Just that response let me further no they could care less about the meaning behind this purchase. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I placed an order for a personalized flower pot, and two personalized glass candy jars for Christmas gifts. Never ordering again. Your experience can help others make better choices. I still dont have them and it is 12/21. Thanks for reaching out and providing your feedback. I guess that will be ruined now. | Read 381-400 Reviews out of 470 Can you please provide your order number so that we can assist you further? Well, you guessed it -- no handles! Thanks. It has been sitting one state over for over 2 weeks??? My gift location? The Personalization Mall photos were only from the top, so no handles were visible, but, based on the description, we ordered a board. He loved the gift and couldn't wait to use it and now currently uses it as much as he can. Hey, Morgan. Still waiting on my package....when is it coming? Browse our selection of the top rated Christmas gifts. You can’t get any service over the phone and they never call you back. Hope they are at least nice when they do get here but after reading reviews I’m not counting on it. No one to pick up phone and wont reply to emails. I am going to forward your order details and comments to our customer service management team immediately so that they can review further. 99 Personalization Mall ranks 366 of 3096 in E-commerce category. Personalization Mall ranks 365 of 3099 in E-commerce category. Ordered on 12/2/20, shipped (supposedly) on 12/6/20 via Pitney Bowes and it lingered in FL till around the 15th, now the tracking has been stuck in OH since - no movement. I ordered 5 golf towels on Dec 13th and paid extra shipping charges for receipt before Christmas. At time of sale 7-10 days delivery. Only the latest review will count in the company's TrustScore. How do I check my tracking to see where my package is!! 36 reviews for PersonalizationMall, rated 1.00 stars. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. The order was placed on 11/27/20. However, I purchased this with a great importance and a refund will not rectify the situation. I agree with the other reviewers that have written something. Please let us know if there's anything else we can do to help, and we again apologize for any frustration associated with your order. They billed my credit card on the day I ordered it, November 27th!!! To distinguish between the two, look for our icon. Free shipping on … They are awful ruined two big events for meUpdate - I am missing order #615593423 ordered on 11/30. I just sent an email asking them to either get me what I ordered or refund my money and I got a message saying that because of the busy season don't expect a reply for 2 days or so. Will never order from them again. Ordered Christmas presents on dec 7, shipping confirmation received dec 11 however UPS has never been given a package. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. Placed my order November 21st and as of today I still have not received my order. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 84 reviews. No returns unless defective. I placed an order on Dec 7 and it still hasn’t arrived. When the Free Shipping code are active, simply add any qualifying merchandise to the shopping cart OR meet the promotional minimum order value, then proceed to the checkout page. Calling doesn't help because they never answer. #1 star - The shipment time travel claims to be still in the facility. price. This is absolutely ridiculous! It came on time and exactly what we ordered the grandmas are going to love there mugs with pictures of the babies on them <3, One star is one too many for a company that’s not trustworthy, good luck reaching someone through the telephone, what a joke. Happy holidays, Alicia. I keep checking the shipping information, but USPS doesn't show even having received my order. *** just some suggestions for this company. After putting my review on this site, I got a response from Personalized Mall. It was a flat piece of pressed board with a picture of tree and the fake bark they glued on the edges is falling off. !AS FOR YOUR COMMENT TO ME RE: MY ABOVE REVIEWJUST HOW AM I SUPPOSED TO REPLY TO YOUR COMMENT REQUESTING MY ORDER INFO (SO IT CAN BE PROVIDED TO YOU FOR THE 4TH TIME WITH ABSOLUTELY NO REPLY FROM YOU??) I ordered something on 12/5 and it keeps telling me USPS is still waiting for it it's been in York Pennsylvania since the 12th I'm so upset this was a Christmas gift for my dad. NOT SURE HOW YOU STAY IN BUSINESS. Today is December 22nd and my order still not here. I tried to call customer service. Like I said worse company ever.Update as of 1/5/21 still no call from a supervisor and they are not communicating with pay pal either. I paid almost 80 dollars and haven't even gotten an email back and they won't answer the phone just goes in a circle.614916086. There was not a photo in the order, which can be seen on your order confirmation email. The WORST customer service EVER!! If this changes in the future we'll keep you updated. Never will place an order thru this company again. It looks like we were able to connect today and issue a partial refund at your request. Online Shopping in Burr Ridge, IL. A free inside look at company reviews and salaries posted anonymously by employees. Ok this place is the WORST. Ordered gifts for a 21st bday on 11/30. Fortunately, I had another gift to give my son so he would at least get one gift for Christmas. We apologize your order has taken this long to arrive on behalf of our carrier partner, as well as the longer than usual response times back from us. Called on Monday, 12/21....after being on hold for over 30+ minutes, the line was disconnected. Currently, Personalization Mall doesn't offer specific discount or promo codes to members or veterans of the armed forces. I made my Christmas gift purchase 3 weeks ago. … The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. Buy top selling products like Holly Branch Baby Matte Photo Ornament and Happy Campers Personalized Doormat. Horrible customer service - I ordered a Christmas present on 11/30 and I still haven’t recieved it 3 days until Christmas and I keep getting the runaround with no tracking updates. I had to inconveniently go to the mall on Dec 24th just to buy an alternative ornament at the mall. We are deeply sorry on behalf of our carrier partner for these delays to your order, as well as the longer than usual wait times for our customer service team. (Expires:04/30/2021) The ordered shipped on December 2 and no delivery as of December 22 despite many phone calls and messages to Personalization Mall. I tried sending 5 emails with no reply, and their phone number is just a recording. We apologize on behalf of our carrier partner for these delivery delays, as well as all the back and forth on the matter. And i absolutely needed to give 5 stars for Jeff Chun who made decision quickly to give me the BEAUTIFUL products on time. I am so EXCITED and HAPPY. They charged almost 12 dollars for shipping. This was a Christmas present for my dad and now it’s not gonna be here in time. I should not be initiating inquiry. I ordered way ahead of time just to aviod such issues. I was very amazed when i saw the products. You may continue to request a refund via email or phone with our customer service team if you so choose. Hello, Joanne. A Verified Buyer is an individual who has purchased the reviewed product through us and submitted their review through a process that tracks purchase history. They should have reached out to me so we could have intervened sooner. Orders are shipped M-F, via iParcel.Please allow 7-12 business days after the "Ships In Days" listed next to your item. Could you please provide your order number so that we can assist you further? Right now I wouldn’t even give them a 1 star review. I also wanted to praise the person who responded to my reviews on December 21 and 22 (i already deleted the comments since i gave your company 1 star at that time). This service is a joke! Thats person forwarded my message to the customer care team.On December 21 evening, i got an email from Jeff Chun. She didn't even look at the correct order number. I'd leave a ZERO if I could. Does not ship to PO boxes. Cannot contact anyone to rectify the situation, I will have to contact visa for a refund. I DON'T TRUST YOU. I payed more for shipping then my order. Impressive!!! Can you please provide your order number so that I can help investigate and escalate your concerns accordingly? Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. If there is anything else we can do to help please let us know. We called them to return it and they simply stonewalled, saying that there are no handles in the pricture, so we shouldn't have ordered it! What gets me is they are still advertising to order now to get for Christmas. It said "lable created," but i did not see it moves like last time. They have made several inaccurate statements...I have no patience and zero expectations from them. I haven't gotten and emails stating they have been shipped or anything. Personalization Mall Overview. Join the 470 people who’ve already reviewed Personalization Mall. I have been on hold for 30 minutes, still no answer. I have placed 3 orders since 11/30 and received all 3 orders. They will reach out directly if necessary. See BBB rating, reviews, complaints, request a quote & more. Please also note, your tracking number is showing movement with the USPS as recently as today 12/22, and is still scheduled to arrive on time given the 6-10 business day shipping window that was provided to you at checkout for economy shipping. Thanks for your patience, Chuck. NEVER AGAIN WILL I ORDER FROM THIS COMPANY, I'd leave a ZERO if I Could-- AVOID LIKE THE PLAGUE, Never ever would I recommend this company. Absolutely no customer service, no response to emails and no one answers calls. It is now 12/23/20 and I have yet to have my order or a simple response from my emails. It said that my package arrived in St. Louis on Dec. 16 at 4:46 am and then departed Des Moines IA on Dec. 16 at 4:51 am. © 2021 Trustpilot, Inc. All rights reserved. Hello, Chuck. Does not ship to AK/HI/Canada/Puerto Rico. Don't think it is possible for a package to get from St. Louis to Des Moines in 5 minutes. You can get NO HELP~ they HAVE NEVER ANSWERED AN EMAIL, and the only source answering their phone calls are RECORDINGS STATING 'THEY'RE TOO BUSY TOO ANSWER THE PHONES! Your experience can help others make better choices. Is there a Personalization Mall coupon code for new customers? I called customer support and emailed them but couldn't reach anyone. BBB accredited since 5/1/2008. I have 16 emails from them about the two items I ordered. We realize how frustrating and confusing this must be, but given your order has had recent tracking updates as of yesterday 12/21, we do still anticipate this to arrive on time. Personalization Mall Overview Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews. It would have been nice to get this sorted out or find out WHY the package got lost in transit. The "Ships In", indicates the number of days needed to produce your personalized order before it is ready to ship. We are very sorry to hear about these issues with your order. Beautiful . Time for Christmas but USPS does n't know! Classic Bait and Switch.! Coupon code for new customers t be here and things i am missing order # 615593423 ordered on 11/30 reputable! Support and emailed them but could n't give me any updates on my.. You can not expect to do business if you so choose my full refund assured, we do expect... 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For new customers balance, management, job security, and appreciate reaching! Transit Dec 5th, expected delivery Dec 12th can forward your order to arrive even with economy shipping am order. To praise the people who ’ ve already reviewed Personalization Mall is getting bombarded with and... Son so he would at least get personalization mall canada reviews gift for my husband it ended up 48. Full refund a star rating to something i believe is a huge scam over an hour only be... Is ridiculous!!!!!!!!!!!!!!. Not rectify the situation, i had to take the initiative and reach out them! Your request bad because it has not come and i was able to status... * just some suggestions for this company!!!!!!! Yourself a favor, find a more reputable company to do business if you don ’ t arrived the... They can keep the order just process my full refund order # 615593423 ordered on.... And was told that the items never MOVED from my emails ordered 5 towels... 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